Delivery & Returns

DELIVERY

Trust and experience are the most important aspects of fine art transport and handling. When giving precious works into the hands of a stranger, the owner of the art wants to be convinced that they are dealing with the most skilled and reliable partner. They want to be sure that their art is in the right hands. So do we, which is why we work in partnership with a fine art transportation company Plado Art Services OÜ, based in Estonia.

Plado Art Services have dealt with fine art transportation since 2004 and have a considerable amount of experience and comprehensive expertise. Therefore, we can guarantee the most professional and highest quality service to make sure all artworks arrive in perfect condition.

There are some countries where the online store checkout does not allow delivery. To some countries we have to organise shipments based on the exact location and what the artwork is. If you encounter this when checking out, please get into contact with us directly, and we will happily organise delivery for you. 


RETURNS

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned:
Gift cards or experiences e.g. workshops, events.
Personalised or commissioned artworks.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted.
Books, notebooks or any similar products with obvious signs of use.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery.


REFUNDS

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@taunokangro.com.


SALE ITEMS

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.


EXCHANGES

We only replace items if they are defective or damaged. If you receive a damaged item and need to exchange it, then please let us know by sending us an email at info@taunokangro.com. Please attach photos of the damaged item, and provide detailed information, so we can take appropriate action. It may be that the damage has occurred during delivery, in which case we will contact insurance provider and arrange either a refund or exchange the product. We will always discuss with you to find the best possible solution and take into account your preferences.


SHIPPING

To return your product, you should mail your product to: SculptuuriGalerii OÜ, Uus 20, 10111 Tallinn, Estonia.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over €75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.